At Root Digit, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for our various offerings. Please read this policy carefully before making a purchase.
1. SaaS Subscriptions
1.1 Free Trial Period
Most of our SaaS products come with a free trial period. We encourage you to take advantage of this trial period to evaluate if our service meets your requirements before purchasing a subscription.
1.2 Monthly Subscriptions
For monthly subscription plans, we offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with our service, you may request a full refund within this period. No refunds will be provided after the 7-day period.
1.3 Annual Subscriptions
For annual subscription plans, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with our service, you may request a full refund within this period.
After the 14-day period, refunds for annual subscriptions may be provided on a prorated basis at our discretion, minus a 15% administrative fee. The prorated amount will be calculated based on the unused portion of your subscription.
1.4 Subscription Cancellation
You may cancel your subscription at any time by accessing your account settings or contacting our customer support team. Upon cancellation, you will continue to have access to the service until the end of your current billing period, after which your subscription will not renew.
2. On-Demand Services
Our on-demand services include one-time services that are not part of a subscription, such as custom development, implementation, and consulting services.
2.1 Cancellation Before Commencement
If you cancel an on-demand service before we have commenced work, we will provide a full refund minus a 5% processing fee.
2.2 Cancellation After Commencement
If you cancel an on-demand service after we have commenced work:
- For hourly-based services, you will be charged for the hours worked up to the point of cancellation.
- For fixed-price services, refunds will be determined on a case-by-case basis, considering the amount of work completed and resources allocated.
3. Custom Engineering Engagements
For custom engineering engagements, refund policies are governed by the specific terms outlined in your service agreement. Typically, these projects follow a milestone-based payment schedule, with payments becoming non-refundable upon completion and approval of each milestone.
3.1 Project Cancellation
If a custom engineering engagement is cancelled:
- You will be charged for all completed and approved milestones.
- For in-progress milestones, you will be charged based on the percentage of work completed.
- Any unused advance payments may be refunded, minus applicable fees as specified in your service agreement.
4. How to Request a Refund
To request a refund, please contact our customer support team at [email protected] with the following information:
- Your name and contact information
- Order number or subscription details
- Reason for requesting a refund
- Date of purchase
We will process your refund request within 7 business days of receiving all required information. Approved refunds will be credited back to the original payment method used for the purchase.
5. Exceptions
Refunds may not be provided in the following circumstances:
- The service was used extensively during the refund period
- Violation of our Terms of Service
- Misrepresentation of issues or requirements
- Custom work that has been delivered as per specifications
- Services clearly marked as non-refundable at the time of purchase
6. Currency and Processing
All refunds will be processed in US Dollars (USD) unless otherwise specified. For international customers, the refund amount may vary based on currency exchange rates and any applicable transaction fees charged by payment processors or banks.
7. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following any changes indicates your acceptance of the updated Refund Policy.
8. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Root Digit LLC.
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801
Email: [email protected]
Phone: +91-XXXXXXXXXX