Terms of Service

These Terms of Service (“Terms”) govern access to and use of Root Digit websites, software, APIs, products, subscriptions, professional services and managed services (collectively, the “Services”). By using the Services, creating an account, accepting an order form, or signing a statement of work that incorporates these Terms, you agree to them.

If you act for an organisation, you represent that you have authority to bind it. “Customer”, “you” and “your” refer to that organisation and its authorised users. If you do not accept these Terms, do not use the Services.

Unless an executed agreement states otherwise, the contracting entity is Root Digit LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States.

• India: Root Digit Private Limited is a proposed affiliate and is not yet incorporated or a party to these Terms. After incorporation, it will contract only through agreements that expressly name it.
• United Arab Emirates: UAE customers may be served cross-border by the entity named in their agreement. References to UAE law or UAE customers do not represent a local Root Digit entity, branch, licence or DIFC establishment.
• Mandatory protections: These Terms do not limit consumer, privacy or other rights that applicable law does not permit the parties to waive.

The scope, deliverables, assumptions, service levels, fees, billing cycle, term and acceptance criteria for purchased Services are stated in the applicable order form or statement of work. Website descriptions are informational and do not expand a signed scope.

Customer will provide timely access to personnel, systems, data, decisions and approvals reasonably required for delivery. A delay, dependency failure or scope change may require a written change order, revised schedule or fee adjustment. Root Digit may improve generally available Services provided the change does not materially reduce contracted core functionality during a committed term.

You must provide accurate account information, keep credentials confidential, use reasonable access controls and notify Root Digit promptly of suspected compromise. You are responsible for activity by your authorised users and for removing access when it is no longer required.

You may not share an individual account outside the permissions of the purchased plan, misrepresent identity or authority, or attempt to obtain access beyond your entitlement. Root Digit may require identity, organisation, sanctions, security or intended-use verification before enabling a Service.

Fees, currency, invoice schedule and payment dates appear in the applicable commercial document. Unless it says otherwise, undisputed invoices are due within thirty days, fees exclude applicable taxes, and Customer is responsible for taxes other than taxes on Root Digit’s net income.

Customer must raise a good-faith invoice dispute before the due date and pay undisputed amounts on time. Root Digit may suspend affected Services after reasonable notice for overdue amounts, except where law requires a different process. Refunds and cancellation remedies are governed by the Refund & Cancellation Policy, the signed agreement and mandatory law.

Root Digit and its licensors retain all rights in the Services, platform software, methods, models, libraries, documentation, templates, tools and pre-existing materials (“Background Technology”). Customer retains rights in Customer Data and materials it provides.

Ownership or licence rights for custom deliverables are stated in the statement of work. Unless it expressly assigns ownership, Root Digit grants Customer a non-exclusive, non-transferable licence during the applicable term to use deliverables and Services for its internal business purpose. Root Digit may use general skills, experience and ideas retained in unaided memory, but not Customer Confidential Information.

If you provide feedback, Root Digit may use it without restriction or payment, provided it does not identify you or disclose your confidential information.

Customer authorises Root Digit to process Customer Data only as needed to provide, secure and support the Services, comply with law and follow documented instructions. Each party will protect the other’s Confidential Information with at least reasonable care and disclose it only to personnel or advisers who need it and are bound by confidentiality obligations.

Personal data is handled under the Privacy Policy and, where Root Digit acts as processor for Customer, the Data Processing Agreement. Customer is responsible for lawful collection, instructions, notices, permissions and the accuracy of Customer Data.

You must follow the Acceptable Use Policy, applicable export controls, sanctions, anti-bribery rules and sector-specific requirements. You may not use the Services to violate law, third-party rights, safety controls or written usage restrictions.

AI, forecasting, cybersecurity, robotics, distributed systems and other advanced Services may produce uncertain or probabilistic outputs. Unless a signed agreement expressly says otherwise, they are decision-support tools and not a substitute for qualified human judgement, regulatory approval, professional advice, safety validation or independent verification.

Services may interoperate with third-party platforms selected or approved by Customer. Third-party terms, availability, security and changes are controlled by the relevant provider. Root Digit is not responsible for a third-party service outside its reasonable control, but remains responsible for its own contractual obligations.

Open-source components remain subject to their applicable licences. Nothing in these Terms reduces rights granted directly under an open-source licence.

These Terms continue while you access the website or have an active Service. Either party may terminate an agreement for an uncured material breach after thirty days’ written notice, or immediately where the breach cannot be cured, insolvency law permits, continued performance is unlawful, or an urgent security or safety risk requires action.

Root Digit may suspend only the affected access where reasonably necessary to contain misuse, protect systems or people, comply with law, or address material non-payment. Where circumstances permit, we will give notice and a reasonable opportunity to cure. On termination, accrued payment obligations remain due and Customer may request export of Customer Data within the period stated in the agreement.

Root Digit warrants that professional services will be performed with reasonable skill and care and that paid Services will materially conform to agreed documentation during the applicable term. Customer’s primary remedy is re-performance or correction; if Root Digit cannot materially remedy the breach, Customer may terminate the affected Service and receive any refund required by the agreement or law.

Except for express commitments and to the maximum extent permitted by law, Services are provided “as is” and “as available”. Root Digit disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted operation, error-free outputs or that a model, forecast or recommendation will achieve a business result.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or loss of profit, revenue, goodwill or anticipated savings. Each party’s aggregate liability relating to an order will not exceed fees paid or payable under that order during the twelve months before the event giving rise to liability.

The exclusions and cap do not apply to payment obligations, fraud or wilful misconduct, infringement indemnities, breach of confidentiality, misuse of the other party’s intellectual property, or liability that law prohibits from being limited. Any indemnity in an order form requires prompt notice, control of defence by the indemnifying party and reasonable cooperation.

If Root Digit LLC is the contracting entity, the agreement is governed by Wyoming law, excluding conflict-of-law rules, and the state or federal courts with jurisdiction in Sheridan County, Wyoming have exclusive jurisdiction. Before filing a claim, each party will give written notice and allow thirty days for good-faith executive discussion, unless urgent injunctive relief is needed.

If a future incorporated Root Digit Private Limited is expressly named in an agreement, the governing law and forum will be stated in that agreement; they are not determined by this proposed-entity reference. UAE customers contracting cross-border remain subject to the governing-law clause of their agreement, without loss of mandatory UAE protections that legally apply.

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Neither party may assign an agreement without consent, except to an affiliate or successor in a merger, reorganisation or sale of substantially all relevant assets, provided the assignee can perform the obligations. If a provision is unenforceable, it will be narrowed where lawful and the remainder stays effective.

Notices must be in writing. Legal notices to Root Digit should be submitted through the legal enquiry route and, where contractually required, delivered to the registered office. We may update these Terms prospectively; material changes affecting an active paid term will be notified through the client portal or other agreed channel.